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Shipping & Returns

The vast majority of products available at AutoHance are returnable within 30 days of receipt, provided they are returned with all original packaging, paperwork and parts in new and unused condition. The following applies to all returns:

  • Items must be new, unused and in their original packaging
  • A restocking fee of up to 15% may be applied
  • A restocking fee of 15% will be applied to all orders returned without a RMA number (includes refused packages)
  • Original shipping costs are non-refundable
  • All returns must have a RMA number.

 

Non-returnable Items include:

  • Promo products (clothing, decals etc.)
  • Electronics (Tuners, calibrators, performance chips, sensors etc.)
  • Special order items
  • Turbo Kits/Super Charger Kits and Engine Internals

 

All shipping charges including those originally paid by AutoHance are non-refundable and any return shipping costs are your responsibility. A restocking fee up to 15% may be applied. Any specialized or custom orders are final and non-refundable. Installed items or modified parts may not be returned.

Return Shipping Charges: AutoHance requires you to use a trackable shipping method when returning product. We will not be responsible for packages that are lost or damaged during transit. We highly recommend insuring the package when returning the product. AutoHance is not responsible for any shipping costs on returned items.

Damage Claims: Damage claims should be made with AutoHance within 24 hours after the product is received. Please make a claim with the shipper if the damage is noticed at the time of delivery. AutoHance may refuse a return if an issue regarding damaged product is not reported during the stated time frame.

Manufacturer Warranty: Any and all warranties are provided solely by the manufacturer. These warranties can vary depending on the manufacturer and may cover issues after AutoHance's return policy expires. Any warranty claim is determined by the manufacturer and AutoHance does not have control over the outcome regarding the manufacturer's decision on a warranty issue.

Return Packaging: Returned items must be packaged securely in the original packaging/outer shipping package. Please do not write on the product packaging and only write on the outer carton. Please write your Authorization Number in clear print on the outer carton. AutoHance reserves the right to refuse any packages received without a RMA number. Returned items must be received within 30 days of the original shipping date. Returned product must be in new, re-sale condition with all original boxes, including packages, parts, manuals, etc. All returns will be inspected at the time the product is received and the refund will be determined. It may take up to 30 days for a credit to be issued.

Restocking Fee: All returns including special order items are subject to a restocking fee up to 15% and will be assessed by AutoHance according to the circumstance of the return.

Errors on Our Site: Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and AutoHance reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, AutoHance will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with the AutoHance Return Policy.

Cancellation Policy

All orders are electronically processed and forwarded to the warehouse immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited. All orders must be canceled BEFORE you receive the Invoice - Payment accepted Email. No orders can be canceled after payment has been confirmed, as the order will be immediately processed for shipment.

Refund Policy

Refunds for returns normally process and credit within 30 days from the date we receive your return. Once we receive the item, we forward it to the manufacturer for approval. The manufacturer will then approve the return. Once the return has been approved and processed, the refund will be credited to the credit card you used to buy the merchandise. You will receive a "credit approved" Email the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days, please Email our support department at support@AutoHance.com and we will respond to you immediately.


Return Questions?

AutoHance is ready to help you build your dream ride with a wide range of performance parts; please call (800) 371-4413 or email us at Sales@AutoHance.com anytime with questions on the best products for your individual goals. At AutoHance, customer support and satisfaction is our #1 priority.

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